Customer Delight Is The Foundation Of Our Business

It leads our guiding principles. It defines our innovation to address new opportunities and solve real problems now, anticipating ones that customers don’t even know they’ll have. It drives who and how we hire to create world-class products and experiences that help businesses and financial institutions pay and get paid.

At our core we share ideas, innovate together and support each other personally and professionally. It is through our guiding principles that we achieve our common goal of exceeding expectations and delighting customers.

Our guiding principles

Delight customers

Customer delight is at the heart of who we are. It informs all we do from bringing product innovation to our customers before they ask for it (or think of it) to making sure every interaction exceeds their expectations.

Do the right thing

In every interaction and at every opportunity our compass is simple – do the right thing.

Innovate, communicate, win and grow

We foster an environment that encourages open communication among all levels of our team by encouraging team members to lead from where they stand and be a role model regardless of title or seniority.

Work with and for each other

We know we can’t do it alone. The best ideas, innovations and solutions come from creative minds coming together, teams that feel supported and celebrated and rally around one another to create great work.

Be a company of which all can be proud

We are proud of the work we do for our customers, the environment we create for our team, the support we provide for our communities and the value we create for our shareholders.

Create and grow sustained business value

Our business model and plan are designed to grow the business and its value for years and decades to come.